Hotel Supervisor / Manager

STA. BARBARA SUITES

Is currently looking for:

HOTEL SUPERVISOR / MANAGER

Directly supervises all departments of the hotel and ensures proper completion of the staff’s duties.

Makes sure that the hotel provides guest's a stay pleasant and comfortable stay, while making sure that the hotel is profitable and efficient.  Creates budgets and set room rates, trains new staff, resolves employees’ conflicts, and help guests with any issues they might have.

RESPONSIBILITIES:

• Maintains a good working relationship with the hotel staff , motivates and communicates with them in solving problems
• Verifies and ensures that the rooms and hotel premises are in excellent conditions
• Handles guest relation concerns and resolves guest problems quickly, efficiently and courteously
• Responsible for generating targeted maximum sales for the hotel and achieving overall sales objective
• Prepares revenue and occupancy forecasting
• Flexible with time, and must be able to report to solve necessary concerns
• Monitors all V.I.P guests and requests
• Reviews daily Front Office work and activities as well as guest’s payments.
• Ensures that all Front Desk staff are following our standard operating procedures and that they are giving excellent customer service
• Reviews Front Office log book and Incidental Reports on a daily basis
• Maintains an organized and comprehensive filing system with documentation of guest folios, schedules, forecasts and reports.
• Responsible in developing long-term relationship with guests and building a business relationship with corporate accounts

QUALIFICATIONS AND SKILLS:

• Completed at least a Bachelor's/College Degree in Hotel and Restaurant Management, Tourism, or equivalent.
• Minimum of 3 years Supervisory/Managerial experience
• Candidates with 3 years experience as Guest Service Agent/Officer are encouraged to apply.
• Excellent verbal and written communication skills
• Good problem solving and decision making skills
• Excellent in listening, negotiation and presentation skills
• Have strong Managerial Skills, Sales Oriented and has excellent leadership skills
• Ability to multi-task and can work under pressure
• Proficient in MS Office applications (e.g. Word, Excel, PowerPoint)
• Fluent in English, Tagalog and Cebuano
• Must be a computer literate

For more information, visit our website: www.stabarbarasuites.com

How to Apply

If you have the passion for the hospitality, come and join us!

Please forward your CV to hr@stabarbarasuites.com

We are located at: 168 Montebello Road, Banilad, Cebu City

Tel. No. 266-4550 / 266-4551

Cell. No. 09173023165