Front Office Manager

HAROLDS - A PREMIUM BUSINESS HOTEL, offering upscale amenities and seamless service in uptown Cebu invites highly qualified individuals to be part of our dynamic team:

 

FRONT OFFICE MANAGER

 

To ensure that all Departments under his supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses.

 

Requirements:

• Candidate must possess at least a Bachelor’s/Degree in Hospitality/ Tourism/Hotel Management or equivalent
• At least 3 years of working experience in related field is required for this position
• Preferably Supervisor/5 Years & Up experienced Employees specializing in Hotel Management/Tourism Services or equivalent.
• 1 full-time position available

Duties and Responsibilities:

• Recruitment and discharge of staff in conjunction with the Rooms Division Manager
• Develop Job Descriptions for each member of staff and keep them updated.
• Monthly timetables for staff incorporating annual holidays.
• Control payroll costs, ensuring sufficient coverage at any given time
• Ensure the Department is properly equipped with stationery etc. and that costs are kept to a minimum.
• Aim to maximize Room Occupancy at all times and ensure a clear understanding of the Property Forecast for the future.
• Aim to reach the Quality Standards laid down by the hotel.
• To attend and hold departmental staff and individual meetings.
• Ensure Debtors Accounts are kept within the required amount of days.
• Setting objectives and ensuring they are fulfilled.
• Ensure service is always of the highest degree
• Always be on the look out for new ideas and means of control
• Ensure that Operating Equipment is always in perfect working condition
• Handle any problems and guest complaints when necessary
• Be constantly aware of the different rates and those of competitor hotels
• Be aware of special promotions within the hotel
• Ensure the close communication with other department in the hotel
• Create an atmosphere of high morale and a happy working relationship among the staff
• Administer to all employees, the company Policies and Procedures pertaining to hotel regulations and standards

 

For more information about our company, visit our website:

http://www.haroldshotel.com

How to Apply

Email your resume at recruitment@haroldshotel.com.ph

 

Or you can submit your resume at the Employee Main Exit/Entrance Security Guard located at the back of Harolds Hotel.

 

Harolds Hotel

Gorordo Avenue Corner Rosal St.,

Lahug, Cebu City, Cebu

 

For more inquiries please call (032) 505-7777 local 7017

Front Office Manager

HAROLDS - A PREMIUM BUSINESS HOTEL, offering upscale amenities and seamless service in uptown Cebu invites highly qualified individuals to be part of our dynamic team:

 

FRONT OFFICE MANAGER

 

To ensure that all Departments under his supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses.

 

Requirements:

• Candidate must possess at least a Bachelor’s/Degree in Hospitality/ Tourism/Hotel Management or equivalent
• At least 3 years of working experience in related field is required for this position
• Preferably Supervisor/5 Years & Up experienced Employees specializing in Hotel Management/Tourism Services or equivalent.
• 1 full-time position available

Duties and Responsibilities:

• Recruitment and discharge of staff in conjunction with the Rooms Division Manager
• Develop Job Descriptions for each member of staff and keep them updated.
• Monthly timetables for staff incorporating annual holidays.
• Control payroll costs, ensuring sufficient coverage at any given time
• Ensure the Department is properly equipped with stationery etc. and that costs are kept to a minimum.
• Aim to maximize Room Occupancy at all times and ensure a clear understanding of the Property Forecast for the future.
• Aim to reach the Quality Standards laid down by the hotel.
• To attend and hold departmental staff and individual meetings.
• Ensure Debtors Accounts are kept within the required amount of days.
• Setting objectives and ensuring they are fulfilled.
• Ensure service is always of the highest degree
• Always be on the look out for new ideas and means of control
• Ensure that Operating Equipment is always in perfect working condition
• Handle any problems and guest complaints when necessary
• Be constantly aware of the different rates and those of competitor hotels
• Be aware of special promotions within the hotel
• Ensure the close communication with other department in the hotel
• Create an atmosphere of high morale and a happy working relationship among the staff
• Administer to all employees, the company Policies and Procedures pertaining to hotel regulations and standards

 

For more information about our company, visit our website:

http://www.haroldshotel.com

How to Apply

Email your resume at recruitment@haroldshotel.com.ph

 

Or you can submit your resume at the Employee Main Exit/Entrance Security Guard located at the back of Harolds Hotel.

 

Harolds Hotel

Gorordo Avenue Corner Rosal St.,

Lahug, Cebu City, Cebu

 

For more inquiries please call (032) 505-7777 local 7017

Front Office Agent

HAROLDS - A PREMIUM BUSINESS HOTEL, offering upscale amenities and seamless service in uptown Cebu invites highly qualified individuals to be part of our dynamic team:

 

FRONT OFFICE AGENT

 

Minimum Requirements:

• Male/Female
• Male is  5’8” and Female is 5’4”
• Pleasing personality
• Minimum of 1 year experience in service, tourism and hospitality industry
• Active listening skills
• Good in communication skills
• Flexible and accommodating
• Good Sense of Customer Service

Job Summary:

• The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
• The Front Office Clerk must be accurate with daily accounting procedures.

Essential Job Functions:

• Review arrivals noting special requests, blocking rooms as needed
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.
• Follow established key control policy
• Ensure proper credit policies are followed
• Issue guest safety deposit boxes
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events
• Assist with Concierge services in the absence of the Concierge
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift report which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Concierge, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
• Ensure proper endorsement of pending and update to the next shift
• Keep updated on the new policies released by other department especially Finance Department

Other Responsibilities:

• Report to work on time
• Follow the policies and procedures of the hotel
• Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers
• Report any work related issues and concern to your immediate head
• Attend department meeting
• Perform other task assigned

 

For more information about our company, visit our website:

http://www.haroldshotel.com

How to Apply

Email your resume at recruitment@haroldshotel.com.ph

 

Or you can submit your resume at the Employee Main Exit/Entrance Security Guard located at the back of Harolds Hotel.

 

Harolds Hotel

Gorordo Avenue Corner Rosal St.,

Lahug, Cebu City, Cebu

 

For more inquiries please call (032) 505-7777 local 7017