HAROLDS - A PREMIUM BUSINESS HOTEL, offering upscale amenities and seamless service in uptown Cebu invites highly qualified individuals to be part of our dynamic team:

FRONT OFFICE AGENT

Minimum Requirements:

Job Summary:

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
The Front Office Clerk must be accurate with daily accounting procedures.

Essential Job Functions:

Review arrivals noting special requests, blocking rooms as needed
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.
Follow established key control policy
Ensure proper credit policies are followed
Issue guest safety deposit boxes
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events
Assist with Concierge services in the absence of the Concierge
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift report which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report
Monitor room availability throughout the day
Review daily the selling status of the hotel using yield management system
Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Concierge, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
Ensure proper endorsement of pending and update to the next shift
Keep updated on the new policies released by other department especially Finance Department

Other Responsibilities:

Report to work on time
Follow the policies and procedures of the hotel
Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers
Report any work related issues and concern to your immediate head
Attend department meeting
Perform other task assigned

For more information about our company, visit our website:

How to Apply

Email your resume at recruitment@haroldshotel.com.ph

Or you can submit your resume at the Employee Main Exit/Entrance Security Guard located at the back of Harolds Hotel.

Harolds Hotel

Gorordo Avenue Corner Rosal St.,

Lahug, Cebu City, Cebu

For more inquiries please call (032) 505-7777 local 7017