HAROLDS - A PREMIUM BUSINESS HOTEL, offering upscale amenities and seamless service in uptown Cebu invites highly qualified individuals to be part of our dynamic team:
FRONT OFFICE AGENT
Minimum Requirements:
- Male/Female
- Male is 5’8” and Female is 5’4”
- Pleasing personality
- Minimum of 1 year experience in service, tourism and hospitality industry
- Active listening skills
- Good in communication skills
- Flexible and accommodating
- Good Sense of Customer Service
Job Summary:
- The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
- The Front Office Clerk must be accurate with daily accounting procedures.
Essential Job Functions:
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.
- Follow established key control policy
- Ensure proper credit policies are followed
- Issue guest safety deposit boxes
- Submit all lost & found articles accompanied by a completed lost & found report
- Knowledgeable of immediate area, services, attractions, and events
- Assist with Concierge services in the absence of the Concierge
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift report which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Contact via telephone with the other departments such as Reservations, Sales, Housekeeping, Concierge, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
- Ensure proper endorsement of pending and update to the next shift
- Keep updated on the new policies released by other department especially Finance Department
Other Responsibilities:
- Report to work on time
- Follow the policies and procedures of the hotel
- Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers
- Report any work related issues and concern to your immediate head
- Attend department meeting
- Perform other task assigned
For more information about our company, visit our website:
How to Apply
Email your resume at recruitment@haroldshotel.com.ph
Or you can submit your resume at the Employee Main Exit/Entrance Security Guard located at the back of Harolds Hotel.
Harolds Hotel
Gorordo Avenue Corner Rosal St.,
Lahug, Cebu City, Cebu
For more inquiries please call (032) 505-7777 local 7017
