Front Office Supervisor

Be Resorts Bohol

IS NOW HIRING!

The biggest and trendiest resort in Panglao, Bohol shall open by early 2015. We hire by passion and by attitude. Will you BE one of us?  Spread the word!

FRONT OFFICE SUPERVISOR

JOB DUTIES AND RESPONSIBILITIES:

• Prepare forecast of room occupancy, monitor actual room occupancy against forecast, prepare and submit daily room occupancy report
• Prepare budget for front office operations
• Make rounds and check service of front office staff and call their attention for whatever deficiencies noted
• Personally meet and attend to VIPs and other important guests
• Attend to guest complaints, inquiries and requests
• Maintain a logbook on critical incidents, complaints of guest
• Coordinate with Security/Resort Manager/General Manager in the investigation of guest reports on security matters
• Supervise the checking of room discrepancies and inspection or preparation of rooms blocked for VIPs
• Oversee the implementation of Front Office policies and procedures
• Coordinate closely with other departments to ensure prompt, efficient and satisfactory service to hotel members and guests
• Enforce all cash-handling, check-cashing and credit policies
• Check guest folio or master folio whether all information are properly documented i.e. bills, credit limit, etc.
• Receive night report from Housekeeping and Front Office regarding occupancy, out-of-order rooms, inventory of supplies and other documents and make a progress report during Operations meeting
• Call for and preside over operational meeting among staff
• Participate in the selection of Front office staff
• Train, cross-train, retrain all front office staff
• Supervise workloads during shifts
• Evaluate job performance of each front office employee
• Maintain master key control
• Perform other related duties as may be assigned by superior

QUALIFICATIONS:

• College graduate
• With at least 5 years experience in front office operations with the last two (2) years as manager or supervisor preferably in a five-star hotel
• With organizational and planning skills
• Excellent oral and written communication skills
• Computer literate, knowledgeable of hotel front office system preferred
• Able to motivate subordinates
• With good leadership and management skills

​For more information about our company, visit our website: Click here

How to Apply

Interested applicants may send their applications, resume and credentials at:

Email add: hr-bohol@beresorts.com

For inquiries, please contact:

Contact Numbers:  (0917)596-2333 or (032)236-8888 and look for Juliet

Accepting applications until February 27, 2015